97prk Privacy Policy — How We Handle Your Personal Data

01 Introduction

97prk ("we", "our", "us") is committed to protecting the personal data of all players who use the 97prk platform. This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.

This policy applies to all individuals who register an account on 97prk, visit 97prk.net, contact our support team, or otherwise interact with any 97prk service. It applies regardless of whether you are accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, or any other location.

By using the 97prk platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you should not register an account or continue to use 97prk's services.

02 Personal Data We Collect

2.1 Registration Data

When you create a 97prk account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — players must be 21 years of age or older)
• Pakistani mobile number (used for account verification and communication)
• Email address
• Preferred PKR payment method (e.g., JazzCash, EasyPaisa, HBL, UBL, Meezan Bank)
• City of residence (e.g., Karachi, Lahore, Islamabad)
• Username and encrypted account password

2.2 Identity Verification (KYC) Data

To comply with our obligations under applicable anti-money laundering and licensing requirements, we may request the following documents during the KYC verification process:

• Copy of your CNIC (Computerised National Identity Card) or Pakistani passport
• Proof of residential address (e.g., utility bill, bank statement dated within 3 months)
• Proof of ownership of your registered payment method (e.g., screenshot of JazzCash or EasyPaisa account in your name)
• Additional source-of-funds documentation where required by our compliance team

2.3 Transaction Data

We collect records of all financial transactions conducted through your 97prk account, including:

• PKR deposit amounts, dates, and payment methods used
• Withdrawal requests, amounts, and processing status
• Bonus credits, wagering activity, and promotional redemptions
• Account balance history

2.4 Gaming Activity Data

97prk records your gaming activity on the platform, including game sessions, bet amounts, game outcomes, and overall win/loss history. This data is used for account management, responsible gaming monitoring, fraud detection, and the resolution of any disputes relating to game outcomes.

2.5 Technical & Device Data

When you access 97prk, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited within the 97prk platform and navigation patterns
• Referring URL (the page from which you navigated to 97prk)

2.6 Support Communications

If you contact 97prk's support team via live chat or email, we retain records of those communications — including the content of messages, timestamps, and any account information you shared — for the purpose of resolving your query and maintaining a service history.

03 How We Collect Your Data

97prk collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile.
• Automatically — through cookies, server logs, and analytics tools when you browse and interact with 97prk.net.
• From third-party service providers — including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Allied Bank), identity verification services, and fraud detection platforms that share data with 97prk as part of their contracted service delivery.

04 How We Use Your Personal Data

97prk processes your personal data for the following specific purposes:

Purpose	Description
Account Management	Creating, maintaining, and administering your 97prk account; processing logins and managing account settings.
Identity Verification	Verifying your age (21+), identity, and eligibility to use the platform in accordance with our licensing obligations.
Payment Processing	Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, bank transfers, and USDT TRC20.
Fraud & AML Prevention	Detecting, investigating, and preventing fraudulent activity, money laundering, and other financial crimes.
Responsible Gaming	Monitoring gaming patterns to identify problem gambling indicators and applying responsible gaming tools where appropriate.
Customer Support	Responding to queries, complaints, and disputes raised through live chat or email.
Legal Compliance	Meeting obligations under applicable licensing, anti-money laundering, and data protection regulations.
Marketing (with consent)	Sending promotional offers, PSL cricket betting updates, bonus notifications, and seasonal campaigns — only where you have given explicit consent.
Platform Improvement	Analysing aggregated usage data to improve the 97prk platform, game offerings, and user experience.

05 Legal Basis for Processing

97prk processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil the agreement between you and 97prk when you register an account and use our services, including processing deposits, withdrawals, and gaming activity.
• Legal obligation — processing required to comply with applicable anti-money laundering laws, licensing conditions, and identity verification requirements.
• Legitimate interests — processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your rights.
• Consent — processing for direct marketing communications, where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

6.1 Service Providers

97prk shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Allied Bank, and USDT TRC20 processors), KYC and identity verification providers, fraud detection services, and platform hosting and infrastructure providers. All such providers are bound by data processing agreements that require them to handle your personal data in accordance with applicable standards and solely for the purposes specified by 97prk.

6.2 Regulatory & Law Enforcement Authorities

97prk may disclose personal data to regulatory bodies, licensing authorities, law enforcement agencies, or other government bodies where required by law or where we reasonably believe such disclosure is necessary to comply with a legal obligation, protect the rights and safety of 97prk or its users, or investigate suspected fraud, money laundering, or other criminal activity.

6.3 No Sale of Personal Data

97prk does not sell, rent, trade, or otherwise transfer your personal data to any third party for their own independent marketing or commercial purposes. Any sharing of personal data with third parties is limited strictly to the service delivery and compliance purposes described in this policy.

6.4 Business Transfers

In the event that 97prk undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to your data processing arrangements that may result.

07 Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. 97prk uses cookies and similar technologies (such as pixel tags and local storage) to operate the platform, remember your preferences, maintain your session, and gather anonymous analytics data about how the platform is used.

7.2 Types of Cookies 97prk Uses

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged into your 97prk account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as preferred language, display settings, and previously selected payment methods to improve your experience on return visits.
• Analytics Cookies: Collect anonymous data about how players navigate and use 97prk — including which games are most popular and how players move through the deposit flow — so that 97prk can improve platform performance and usability.
• Marketing Cookies: Used only where you have given consent, to measure the effectiveness of promotional campaigns and attribute registrations to specific marketing channels.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser's privacy settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your 97prk account and using core platform features. Disabling functional or analytics cookies will not prevent you from using the platform but may limit certain personalisation features.

08 Data Retention

97prk retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and licensing obligations. Specifically:

• Account and registration data is retained for the lifetime of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of 5 years from the date of each transaction.
• KYC documentation is retained for the duration of your account and for 5 years following closure.
• Support communication records are retained for 2 years from the date of the relevant interaction.
• Marketing preference records are retained for as long as you hold a 97prk account or until you withdraw consent, whichever is earlier.

Following the expiry of applicable retention periods, your personal data will be securely deleted or anonymised in accordance with 97prk's internal data destruction procedures.

09 Your Data Rights

As a 97prk account holder, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data 97prk holds about you at any time.
• Right to Rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to 97prk's legal retention obligations.
• Right to Restrict Processing: You may request that 97prk restrict the processing of your personal data in certain circumstances — for example, while a dispute regarding data accuracy is being resolved.
• Right to Data Portability: You may request a copy of certain personal data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of 97prk's legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact 97prk's support team via live chat or email at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days, except where the complexity of the request requires additional time, in which case we will notify you accordingly.

10 Data Security

97prk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 97prk's servers
• Encrypted storage of sensitive account data, including hashed and salted passwords
• Strict access controls limiting internal access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments of platform infrastructure
• Automated fraud detection and anomaly monitoring systems active 24/7
• Secure, access-controlled data centres with physical security protocols

While 97prk takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you believe your 97prk account has been compromised, please contact support immediately via live chat.

11 Children & Minors

97prk is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. The platform employs age verification measures during the registration process to prevent underage access. If 97prk becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, the data will be deleted, and any associated funds will be handled in accordance with our underage gambling policy and applicable regulatory requirements.

If you believe a minor has registered on 97prk, please report this to us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Third-Party Links

The 97prk platform may contain references to third-party services — such as payment providers and game studios — but does not include outbound links to external websites for general browsing purposes. Where third-party services are integrated into the platform (for example, payment processing gateways), those providers operate under their own privacy policies and data practices, for which 97prk is not responsible. We encourage you to review the privacy policies of any third-party service you interact with in connection with your 97prk account.

13 Changes to This Privacy Policy

97prk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. Where a material change is made, we will notify registered players via the mobile number or email address on their account with reasonable advance notice before the change takes effect.

The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the 97prk platform following the effective date of any update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how 97prk protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 97prk handles your personal data, please get in touch through the following channels:

• Live Chat: Available 24/7 directly within the 97prk platform — the fastest route for all privacy-related queries from players across Pakistan.
• Email: [email protected] — for formal written data requests or complaints. We aim to respond within one business day.

97prk's support team is available in both English and Urdu. All formal data requests will be handled by our designated data privacy team and acknowledged within 5 business days of receipt.